Shipping & Returns

Free U.S. Post Office Shipping In The USA on Orders $25 and Over

We strive to bring you the lowest prices on beads and jewelry making supplies. We are now offering free shipping on all U.S. orders with merchandise totalling over $25. 

To qualify, orders must total $25.00 or over after all other discounts and coupons have been applied. USA orders that total less than $25.00 will be charged low cost weight based shipping fees, starting at a low $2.60. 

Shipping is through USPS First Class Mail.  If the order is above $100, we will automatically upgrade your order to Free Priority shipping
 

International Shipping Rates

For international orders, we will charge you the actual rate for your specific parcel, as quoted by USPS.  Canada shipping rates start at $8.95. Depending on the weight or the parcel and the shipping country, this may vary.  If you are unsure, you are welcome to contact us beforehand to get an estimate for your country.

Processing Times

We ship packages out from Monday through Friday, 9 AM to 4 PM, EST. We strive to send orders out the same day, but depending on the order volume it may take one to two business days after the order is placed. 

Please note that during extremely high volume periods, such as the month prior to the winter holidays, we may take an extra day or two to ship orders, and the U.S. Post Office may take longer than usual to deliver packages, even via Priority. Accordingly, please allow extra time for delivery during these periods.

Returns, Refunds & Exchanges

Returns are accepted within 30 days of the delivery of your order. If you simply no longer want the items, you can return them to us without any RA number. Returned items must be in re-saleable condition, in original packaging and free from defect.

We make every effort to accurately pick and check your order before it leaves our warehouse. If however we have mis-shipped an item please contact us at: shop@beadsdirectusa.com. We'll arrange to ship the correct item and provide a postage label to return the mis-shipped item.

 

Returns must be send to:

Beads Direct USA

5366 Creek Road

Blue Ash, OH 45242

Please include your order number / invoice number

 

Please note our warehouse is not open to the public.  You can, however, select to pick up your parcel from our warehouse during the checkout procedure.

Copyright © 2017 Beads Direct USA.